FAQs about Orders, Deliveries:
Our Goal: to have your order tracking number emailed to you within 1-3 business days (priority shipping will go out before that). Quick heads up tho....it's the tracking number, not your order delivery itself.
If order changes need to be made please make them ASAP by emailing support@racquetcrew.com with your order # in the subject line.
If your order doesn't ship in 3-5 business days there is likely a problem with your shipping address, please check your spam folder as our customer service team will reach out if our shipping system tags your address as problematic. If you don't see anything please email us asap at support@racquetcrew.com
Shipping prices are based on delivery location and order size.
|
Method
|
Shipping Time
|
Cost
|
|
First Class Mail
|
3-6 Business Days
|
$7 (Orders Under $75)
|
|
First Class Mail
|
3-6 Business Days
|
Free (Orders Over $75)
|
| Priority Mail |
1-3 Business Days
|
$15
|
Free Shipping?
We only offer free shipping over $75 for domestic orders in the United States. With international orders we are still subsidizing a large portion of the cost after you pay for shipping.
Do you ship outside the United States?
Please allow 1-2 days for processing and 7-14 days for delivery on all international orders. Prices are quoted in U.S. dollars. Exact rate depends on order weight and destination. Does not include duties and taxes due upon delivery.
We proudly ship to the following locations:
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Location
|
Est. Cost (USD)
|
|
World Wide
|
All International Packages are Sent USPS or FedEx. |
|
United Kingdom
|
$20
|
|
Europe*
|
$20
|
|
Australia & New Zealand
|
$20
|
|
Japan
|
$20
|
*European countries currently include: Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, and the Netherlands.
Please note: All international orders are shipped Delivered Duty Unpaid (DDU), this means that duties and taxes will be charged to the customer by the carrier upon delivery. Payment of these taxes and duties is required to release orders from customs. Racquet Crew does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
For international orders greater than $250 USD please contact support@racquetcrew.com for more information.
My country of residence is not listed as a shipping option. What do I do?
If your country is not listed, then we do not currently ship there. Please send us an email to support@racquetcrew.com to let us know that your country needs Racquet Crew, and we’ll try to make it happen.
